Monitoring Service

Minimize the impact of WAN outages.

Your WAN is a large investment. A WAN outage is lost return on that investment. Doesn’t it make sense to minimize the impact of WAN outages?

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Monitoring Service Process Flow

• Monitoring Servers use Network Instruments Network Analyst Application to continuously monitor interfaces on routers.
• When an outage occurs your designated IT department contact is notified.
• APS verifies outage source, hardware or circuit.
• If outage source is your circuit, APS then works directly with the carrier to restore service.
• If the outage source is your equipment, APS will initiate and manage the trouble ticket with your hardware support company or begin the replacement process if APS is your hardware support company.
• You can choose to be notified anywhere in the process. Including scheduled updates from APS on your circuit restoration status.

Reduced IT Expense

What would your job be like if you never had to talk to your Telco circuit provider again?

Increased Productivity

By utilizing continuous monitoring your service can be restored and ready for business when you are.

Faster WAN Restoration

APS will test directly with your circuit provider to isolate the issue more quickly and verify that service is restored.

24 x 7 Support

What if an outage occurs after hours or on a weekend? Proactive 24x7 monitoring increases the average company’s WAN visibility by 75 percent.