Our Services

AmeriNet Professional Services, also called APS, offers a comprehensive portfolio of services, support and training to provide you with the most effective solutions to fit your network’s unique needs. Our certified engineers scale each offering to the spec providing exactly what is needed including functioning as an extension of your team on a project or specialized long-term support on an ongoing basis.

We will work with you to understand what your business requirements are and then implement the best solution for your company. Talk to one of our engineers today to find out how we can make the difference in your network.

Reinventing the way business communicates

The Competitive Advantage

AmeriNet Carrier Services can create an economical plan for your business requirements. Since 1989 we have been managing thousands of connections of network traffic, offering the most competitive pricing with personalized service and support. We will provide you with:

  • Aggressive Price Structuring
  • Accessible Personalized Service
  • Instantaneous Trouble Shooting
  • Flexibility to Meet Individual Requirements
  • Customer Service being our #1 Priority

The People

We have network professionals working to provide you with an innovative and competitive advantage needed in today’s business environment. Our staff has 29+ years of LAN/WAN and hardware expertise. With this foundation, we offer:

  • Knowledge of Hardware
  • Network Experience
  • Reliable Performance
  • Personal Support that you won’t receive from large national carriers

The Network

We partner with all the major carriers in order to ensure reliably for your business applications. We offer custom designed service arrangements and 24-hour network monitoring.  A number of diverse services are available:

  • Dedicated Internet Services
  • Disaster Recovery / Data Colocation
  • IP Solutions
  • MPLS
  • Wireless
  • Private Fiber
  • PRI
  • SIP

The Innovation

The combination of advanced technologies and state-of-the-art networks allows us to bring new, cutting edge technology to you in relation to:

  • Complete Network Monitoring
  • Project Management
  • Network Revisions
  • Customized Designs
  • Hybrid Networks

AmeriNet’s Service Department offers our clients quality and dependable installations.

We get the job done.

We want to see your project succeed and deliver. To that end, we can stay with your project from the design and proof of concept, through the installation. Either with a turn-key solution, or simply assisting your staff when necessary - our staff has the technical skills, ability and experience to ensure that you are not just getting equipment, you are getting an installed solution.

Our Service Engineers take responsibility for product integration, which prevents “finger pointing” between carriers and equipment vendors.

Eliminate Your Headaches

Let AmeriNet Professional Services (APS) handle your hardware and configuration. We will be responsible for equipment functionality, advanced design, IP communications, network infrastructure, configuration and implementation meeting best practice standards. With our staff as your single point of contact you will have peace of mind.

Managed Service Process Flow

  • We configure new or existing equipment.
  • Equipment installation.
  • Configuration and subsequent changes are maintained.
  • If you need a configuration change simply contact us and make the request. The change will be completed within 2 business days.
  • If an outage occurs, we will use out-of-band access to check hardware and identify the problem.
  • With the New Hardware Included option, we will have the hardware replaced within 4 hours.
  • With the Existing Hardware option, we will initiate and manage the hardware replacement.
  • We will restore equipment to last known good configuration.

Reduced IT Expense

No more time spent upgrading software, renewing hardware support contracts, or opening tickets when equipment fails. We are responsible for the configuration and will make basic changes as needed.

Hardware Included Option

We can provide a wide range of networking equipment with this service, eliminating expensive upfront capital costs.

Existing Hardware Option

Alternatively, we can take over management of qualified existing hardware for a reduced rate.

*Client must maintain manufacturer hardware support.

24 x 7 Support

Our TAC is available 24 hours a day 7 days a week to support your equipment and maintain proactive monitoring.

Minimize the impact of WAN outages.

Your WAN is a large investment. A WAN outage is lost return on that investment. Doesn’t it make sense to minimize the impact of WAN outages?

Monitoring Service Process Flow

  • Monitoring Servers use Network Instruments’ Network Analyst Application to continuously monitor interfaces on routers.
  • When an outage occurs your designated IT department contact is notified.
  • We verify outage source, hardware or circuit.
  • If outage source is your circuit, we will then work directly with the carrier to quickly isolate the issue and verify that your circuit is restored in a timely manner.
  • If the outage source is your equipment, we will initiate and manage the trouble ticket with your hardware support company or begin the replacement process if we are your hardware support company.
  • You can choose to be notified anywhere in the process, including scheduled updates from us on your circuit restoration status.

Reduced IT Expense

What would your job be like if you never had to talk to your Telco circuit provider again?

Increased Productivity

By utilizing continuous monitoring your service can be restored and ready for business when you are.

Faster WAN Restoration

We will test directly with your circuit provider to isolate the issue more quickly and verify that service is restored.

24 x 7 Support

What if an outage occurs after hours or on a weekend? Proactive 24x7 monitoring increases the average company’s WAN visibility by 75 percent.

Get the facts about your network!

A network assessment provides a quick snapshot of the current network with an examination of the infrastructure, performance, availability, management and security. This is conducted after we have finished the business and design requirements of the company.

A Network Assessment is done to provide a baseline of your network, both LAN and WAN. Over time all network deployments develop problems.  Network Analysis is imperative to companies of all sizes. When providing an assessment, we can use the findings that our certified engineers collect as a baseline, pinpointing existing issues and make recommendations for change. A network assessment provides a quick snapshot of the current network with an examination of the infrastructure, performance, availability, management and security.

Network Assessment Components

The current network is examined using five primary surveys:

  • Infrastructure
  • Performance
  • Availability
  • Management
  • Security

When the surveys are completed, the information collected is then reviewed for trends, problems and issues that are negatively affecting the network. The surveys are reviewed and compared with best practices, business requirements and design requirements. The results from the analysis are then utilized to develop specific recommendations that focus on design, equipment configuration, security and network management strategy improvements. The information is also used to support the design process.

Infrastructure Assessment

Results from the current infrastructure assessment should be analyzed to determine potential issues with the current infrastructure. Equipment information, application types, IOS versions, topologies and circuits could affect design and implementation.

Performance Assessment

The performance assessment identifies any problems with specific campus and WAN segments, devices, servers and enterprise circuits. Traffic analysis should focus on over-utilization issues and errors with those components. The following list describes some typical causes of network performance problems.

  • Equipment and Circuit Provisioning
  • Network Device Configuration
  • Application Configuration
  • Application Model
  • Enterprise Design Problems

Availability Assessment

The various components that affect network availability are considered, since it is a key requirement of many information technologies strategies. Problems with the surveyed groups are identified and the effect that has on company revenues.

Management Assessment

Problems with the current network management strategy are identified, as well as how these problems may be affecting current network operations. The current network management strategy will determine what additional processes, applications and events will be required to manage any new implementations.

Network availability is dramatically affected by the current network management strategy.

Security Assessment

The development of a security policy and strategy is important to protecting company assets. The company security strategy is considered and problems identified that would affect company operations.

Assessment Analysis

When the network assessment has been completed, the information collected is then reviewed for trends, problems and issues that are having a negative effect on the network. All five assessment groups are reviewed and compared with best practices, business requirements and design requirements. The results are utilized to make recommendations and support the design process.

Designing your own network can be overwhelming.

NetworkDesign.jpgAmeriNet Professional Services (APS) can customize a design to meet your network requirements. Our solutions balance your needs and resources to accomplish the ideal cost effective infrastructure. We have a design for every scenario from a single site to an international network. We can accommodate minor changes to large scale upgrades and have the expertise to design and complete your project successfully. Included in every design are: detailed diagrams, technology briefs and full reporting of any special considerations. 

Your Network is Our Priority

Always Available and Experienced

AmeriNet Professional Services (APS) has an exceptional staff of network engineers with specialties that range from Network Infrastructure and Telephony, to Network Security, and Disaster Recovery. If you are looking to enhance your IT organization’s available support and experience, talk with us about starting a service contract and forming a working relationship that will ensure that knowledgeable eyes are keeping watch on your network, and are always there when you need them with an understanding of your business and what it takes to keep it all working.

With a variety of options available, including on-site or remote support (or a combination) and availability up to 24x7, we can offer you the proper support needed. Please contact us today to discuss how we can customize your contract for your business needs.

Comprehensive Technical Training 

Whether you are looking for detailed technical training or just a basic refresher course, we provide a comprehensive portfolio of training. 
Our instructional style allows for optimal interactivity between registrant/student and the instructor to ensure that educational goals are met.

Training Options:

Palo Alto Networks:
AmeriNet is the only Palo Alto Networks Authorized Training Partner (ATP) in Michigan. Our instructor led classes feature lecture and hands-on labs that are available through classroom instruction or on-site at your location. The sessions are taught by one of our Service Engineers who spends 90% of his time working on Palo Alto Networks and is the 4th Palo Alto Networks Cyberforce Hero in the world.

Our current training schedule includes:

Firewall 9.1 Essentials: Configuration & Management

Firewall 9.1: Troubleshooting

We offer customer training. These sessions are designed to meet the needs of the students, mostly on their own network.  Customized to meet the goals of your business and will educate you on your own network or specific technologies. The training is held at a location ideal for you.